CANCELLATION & REFUNDS POLICY
Cancellation of Class
- Early Cancellation:
- Users (yes, Learners, Instructors and Enterprises!) may cancel a class any time before the commencement of class. Upon cancellation, the credits deducted for the class will be refunded to and appear in the Learner Wallet within 3 business days.
- Users shall not be permitted to cancel a class after the commencement of class and any failure to attend a class shall be deemed as No Show.
- No Show:
- By Learner: Credits deducted for the class are non-refundable,
- By Instructor: Credits deducted for the class will be refunded to the Learner Wallet within 20 business days from any complaint made by a Learner to mysavvytutor.
- Incomplete Class:
- Users may submit their complaints for early termination of class (i.e. classes ending before the stipulated end time) to hello@mysavvytutor.com and such complaints shall be processed on a case-by-case basis within 20 business days.
Packages
All packages purchased are non-refundable, except in the following circumstances:-
- Cancellation of the unutilised classes in the package by the Enterprise;
- Closure of the Enterprise’s account on the Platform; and
- Termination of the Enterprise’s Services on the Platform.
Only unutilised classes may be refunded in the above circumstances. Refunds for unutilised classes will be made in credits, less transaction and processing fees. The refund is expected to be completed within 30 days of the relevant above circumstances
Our Office
Address: 350 Orchard Rd, #15-08,
Singapore 238868
Email: hello@mysavvytutor.com
Phone: +65 9670 7326
Our Office
Address: 350 Orchard Rd, #15-08,
Singapore 238868
Email: info@mysavvytutor.com
Phone: +65 9670 7326